Manic Monday

Private prescriptions are a pain in the neck! The vast majority of prescriptions we receive are NHS prescriptions and they are straightforward. Usually the instructions are straightforward, if customers pay, the price is standard – always £9.35 for each medication. They just cut down all the calculations and extra work.

Some private prescriptions are anything but straightforward! Often they are handwritten, and almost impossible to read. Sometimes we have to ring the prescriber to ask what their prescription says. I wish they could just use a computer to produce prescriptions.

Sometimes the private prescription is for an unusual medication, not available on the NHS. The cost of some medicines can be hundreds of pounds. The customer is always keen to know the price before we dispense their prescription, only – we only know the price after we have dispensed it. It is so frustrating when they change their mind after we have dispensed it. We then have to reverse the dispensing. Twice as much work, and pointless because the customer has decided to go and ask other pharmacies to do the same thing.

Whenever a customer appears with a private prescription, my heart sinks a little.