Most difficult customer of the year goes to….the lady who would not take no for an answer and decided to belittle every member of our team.
We had the most odd situation at work this week. A lady demanded we supply her with a covid vaccine. We explained that we are not administering covid vaccines. She looked around sixty years of age, so we assured her that her GP will contact her to invite her to attend a vaccination appointment.
Yet, she was not satisfied, she said she has seen pharmacies on the news administering the vaccine. We acknowledged that some pharmacies are doing exactly that, but we are not. She became furious, accusing us of trying to trick her.
Then she asked if we – our members of staff – have been vaccinated. I stayed quiet but one of the young girls nodded and told her that NHS front line workers have been offered the vaccine and that most of us have received it. That only added fuel to the fire. The lady started ranting and yelling that we had to arrange a covid vaccine for her.
We tried to calm her down, explaining we had no way of arranging an appointment for her, assuring her that she would be invited in time and reminding her that the best way to stay safe is to stay at home and be careful to wear a face mask and observe social distancing rules when out for essential reasons such as grocery shopping.
She stayed at the pharmacy for an hour distracting us from our work, demanding we arrange a covid vaccine for her and accusing us of deceiving her.
God is not partial, but in every nation the man who fears him and does what is right is acceptable to him.
Isn’t it great to know in a world full of deep divisions, racism and discrimination that God is not partial, He does not judge by outward appearance. He can see people for what they are on the inside. He does not favour people because of their race, nationality, social standing, or any external factors.
What pleased God? Fearing him – or respecting Him and His laws. Naturally the follow on from that is that we will do what is right.
Last week I was running on adrenaline all week because work was so nuts and I realized something – I love ice-cream. It is like the best energy food.
There is a gelato bar not far from the pharmacy I work at. Everyday last week I went there for my take-away sugar rush to give myself the boost I needed to face the afternoon. Who would have thought it would be ice-cream that would help me keep my act together?
It is amazing how much damage locum pharmacists can do in a day. They come in and try to deal with the prescriptions themselves – not caring about all the systems we have in place to look after our customers. It’s a nightmare trying to resolve all the upsets.
News reports are claiming that around 75% of people over the age of eighty have now been vaccinated. When I went along for my jab. there were a lot of young people. I heard them explaining they were NHS staff, care assistants, pharmacy staff (like myself). We actually had an email on Friday afternoon asking us to make an appointment and to go along and get ourselves immunised.
Since the start of the pandemic, we have had no choice but to work closely with people, only reliant on PPE and good hygiene to protect us. So after seeing how many of our colleagues have tested positive with the virus and how many of them have been very ill, we were jumping at the chance.
So far, the government say that over 6.3 million have been immised, meaning they are on track to reach their goal of vaccinating 15 million people by mid-February.
So, a couple of days ago, I finished work and jumped on the bus to head to a local NHS facility. There I had my first dose of the Covid-19 vaccination.
Why did I get to have a vaccination so early on? I am an NHS Frontline worker – so I was assigned to Group 2 along with rest of the team. Unfortunately, they have all tested positive for the virus over a week ago, so we still have locums with us next week.
I was looking through the photos I have taken and saved and I found this one. For months I used to walk past Battersea Power Station and see enormous cranes working on it’s renovation and a site teaming with construction workers and machinery.
You may know that these gigantic power stations which are no longer in use hold out a lot of potential but also some challengers to potential developers. The Tate Modern Art Gallery on the Southbank used to be a power station.
This is a photo from Wikipedia showing what the Battersea Power Station used to look like:
And this gives you an idea of the architectural plans for the site – which should house offices and apartments. They are clearly hoping the place will have a buzz because as well as shops and restaurants, they even extended part of the London Underground Northern Line to run to Nine Elms and Battersea Power Station.
I mentioned a couple of days ago that I was the only member of staff at work who tested negative for covid-19. That left us in a crazy situation and totally reliant on locums.
But yesterday got crazier. In the end the decision was made to close and wait for a deep cleaning company to come and mist the entire building with cleaning chemicals.
There were some crazy phone-calls and situations we had to deal with yesterday. I can’t explain all of it because you would wonder what the heck is going on. But hopefully that deep clean will have removed whatever was lingering in our building and resulting in so many staff and patients being ill.
My pulse was racing all day yesterday as adrenaline surged. I don’t think I have ever had such a crazy day at work.
Blessed be the God and Father of our Lord Jesus Christ, the Father of tender mercies and the God of all comfort, who comforts us in all our tribulation
2 Corinthians 1:3,4
A number of my friends and lots of our customers have lost relatives during the past ten months to the virus that has shaken all of us in one way or another. I was thinking about what to say to say to one of my friends who has just lost his father.
What came into my mind were the worst kind of clichés, which made me cringe. It made me realize I need to sit down and think about this.
Apparently the Greek word that is translated “comfort” literally means “to call to one’s side”. So, it means being there, staying close to the person grieving. That is hard to do maybe during a national lockdown. But we can still make sure we are in close contact and maybe arrange to go for a walk outside so we can listen and offer encouragement.
I also read that the Greek word is much more than sympathetic words, it is more about imparting some motivation, perhaps practical measures and comfort in order to help someone cope with all that life may demand of them. In other words, the actual loss of a loved one might just be the start of our friend’s challenges. We may need to be aware of the huge hole in their life.
Encouraging them to go on, speaking positively about the future hope for those who have died and being there for them are all part of what comfort can mean – definitely not clichés.
The unimaginable has happened! Four members of the pharmacy team are having to self-isolate. One is ill, and tested positive for Covid-19. Everyone else was tested again, three tested positive. I tested negative.
Work over the last two days has been manic! Better get myself to sleep and get some rest before another crazy day tomorrow.!