Tag Archives: customer service

Manic Monday

Life in a pharmacy can be intense. Customers do not always realize how much work we have to do, work that we need to concentrate on so that we do not make mistakes.

Sometimes we have a rush of customers all come in at the same time presenting us with prescriptions. We have to ask them to return in ten minutes (or if we have lots of prescriptions we may increase that waiting time accordingly).

Last week, a customer turned up with five pages of prescriptions with almost twenty items listed on them. Knowing we were already processing the prescriptions of several customers who were soon to return to the pharmacy to collect the medications on prescriptions they had handed in earlier, I explained to the customer that it would take time to gather all the stock, label them and have the pharmacist check them. I asked if they could return to collect the prescription in around half an hour.

I am not going to repeat what the customer said. Wow! Just wow! It’s been a long time since I heard such a vitriol of contempt and scorn.

Of course, you can be sure that Jacob Nyamake was polite as always!