Most difficult customer of the year goes to….the lady who would not take no for an answer and decided to belittle every member of our team.
We had the most odd situation at work this week. A lady demanded we supply her with a covid vaccine. We explained that we are not administering covid vaccines. She looked around sixty years of age, so we assured her that her GP will contact her to invite her to attend a vaccination appointment.
Yet, she was not satisfied, she said she has seen pharmacies on the news administering the vaccine. We acknowledged that some pharmacies are doing exactly that, but we are not. She became furious, accusing us of trying to trick her.
Then she asked if we – our members of staff – have been vaccinated. I stayed quiet but one of the young girls nodded and told her that NHS front line workers have been offered the vaccine and that most of us have received it. That only added fuel to the fire. The lady started ranting and yelling that we had to arrange a covid vaccine for her.
We tried to calm her down, explaining we had no way of arranging an appointment for her, assuring her that she would be invited in time and reminding her that the best way to stay safe is to stay at home and be careful to wear a face mask and observe social distancing rules when out for essential reasons such as grocery shopping.
She stayed at the pharmacy for an hour distracting us from our work, demanding we arrange a covid vaccine for her and accusing us of deceiving her.