I know that the Pandemic has been stressful, but we have seen some strange behaviour at times from customers. One of the daily challenges we have in Pharmacy is customers who come to collect their prescriptions or buy a box of Solpadine Max when the Pharmacist is absent on their lunch break.
Legally, we are not allowed to do certain tasks while the Pharmacist is not there to supervise our activities. We are not permitted to give out prescription medications or to sell Pharmacy only medications.
Our Pharmacists usually work for twelve hour shifts. They are allowed an hour’s lunch break. Most just go for a quick walk to the nearby supermarket, buy a sandwich or a microwave meal and then come back to the Pharmacy and eat their lunch in a corner.. Usually they are only absent for ten minutes. But while the have gone, we cannot give out prescription medications.
Some customers accept that and return later on. Others throw an absolute wobbly and start ranting about how ridiculous it is. One of the challenges in Pharmacy is that some customers don’t seem to accept that a Pharmacist who works twelves hours is allowed a break to stretch their legs and buy some lunch.
WHERE DO WE GO FROM HERE? 